The V Warranties

These Limited Warranties will take effect for purchases made at retail outlets operated by THE V FURNITURE PTE LTD (V) in SINGAPORE from 1st December 2009 onwards.

LIMITED WARRANTIES
Limited Warranties are non-transferable. The following Limited Warranties are given to the original retail purchaser of the following V’s Products:

Structure/Frames Used In Upholstered and Leather Products
Ten (10) Years Limited Warranty
A Limited Warranty of ten (10) years from date of delivery applies to all frames used in sofas, couches, love seats, upholstered chairs, ottomans, sectionals, and sleepers. V warrants these components to you, the original retail purchaser, to be free from material manufacturing defects. V will pay, within one year from the date of delivery, reasonable and customary labour rates to repair or replace the defective parts and shipping costs from the customers’ home to and from V’s designated repair centre, at no charge to the original retail purchaser. For the second and third year from the date of delivery, the structure/frame warranty covers replacement parts only, and the original retail purchaser will be responsible for labour, packing, and all shipping and transportation costs.

Cushioning
Foam & Stitches
Two (2) Years Limited Warranty
All seat cushion cores will soften with normal use and will conform to the shape of the user. This shall be considered normal wear, and shall not be considered a loss of resiliency or a material manufacturing defect. Within one year from the date of delivery, THE V FURNITURE PTE LTD (V) will replace, for the original retail purchaser only, a cushion core in an unattached (loose) seat cushion (an “Unattached Cushion”) that has material manufacturing defects, provided that the original retail purchaser (i) follows the Claim Procedure set forth herein and (ii) returns the defective cushion core contained within an Unattached Cushion to THE V FURNITURE PTE LTD (V), Attn: Custmer service at THE V FURNITURE PTE LTD (V), 9 Penang Road Parkmall #02-19/20. Singapore 238459, together with the information required under the Claim Procedure set forth in these Limited Warranties. With respect to a cushion core in a seat cushion which is attached to the product (an “Attached Cushion”), THE V FURNITURE PTE LTD (V), within one year from the date of delivery, will repair or replace, at its option, for the original retail purchaser only, a cushion core, in an Attached Cushion, which has material manufacturing defects, provided that the original retail purchaser follows the Claim Procedure set forth in these Limited Warranties. With respect to an Attached Cushion, THE V FURNITURE PTE LTD (V) will pay, within one year from the date of delivery, reasonable and customary labor rates to repair or replace the defective parts and shipping costs from the customer’s home to and from THE V FURNITURE PTE LTD (V) designated repair centre, at no charge to the original retail purchaser. For the second year from the date of delivery, the foam and stitches warranty covers replacement parts only, and the original retail purchaser will be responsible for labor, packing, and all shipping and transportation costs.

Hardware
Two (2) Years Limited Warranty
THE V FURNITURE PTE LTD (V) warrants to you, the original retail purchaser, for a period of two year from date of delivery, all hardware used in our cabinetry to be free from material manufacturing defects. THE V FURNITURE PTE LTD (V) will pay, within one year from the date of delivery, reasonable and customary labor rates to repair or replace the defective parts and shipping costs from the customer’s home to and from THE V FURNITURE PTE LTD (V) designated repair centre, at no charge to the original retail purchaser. For the second year from the date of delivery, the hardware warranty covers replacement parts only, and the original retail purchaser will be responsible for labor, packing, and all shipping and transportation costs.

Leather
One (1) Year Limited Warranty
THE V FURNITURE PTE LTD (V) warrants to you, the original retail purchaser, for a period of one year from date of delivery, all leather to be free from defects in materials and workmanship, seam slippage, cracking, and dye transfers. Leather is a natural product, and, as such, each hide will reflect its own individuality. Some variations of shade and tone are to be expected as are the nicks, scratches, and wrinkles that only occur in genuine leather; these characteristics are in no way to be considered a defect. THE V FURNITURE PTE LTD (V) will pay, within one year from the date of delivery, reasonable and customary labor rates to repair or replace the defective parts and shipping costs from the customer’s home to and fromTHE V FURNITURE PTE LTD (V) designated repair centre, at no charge to the original retail purchaser.

Upholstered Fabric
One (1) Year Limited Warranty
THE V FURNITURE PTE LTD (V) warrants to you, the original retail purchaser, for a period of one year from the date of delivery, all upholstered fabrics against seam slippage, fraying, and dye transfers. This warranty does not cover tears, flattening of nap, pilling, fading, or shrinking and is not valid when heavy soiling or abuse is evident. This warranty also does not cover protective finishes, velvets, velvet types, and Orion, since by their very nature, these fabrics are of soft texture and will crush, shade and mark more readily than most fabrics; these characteristics are in no way to be considered a defect. THE V FURNITURE PTE LTD (V) will pay, within one year from the date of delivery, reasonable and customary labor rates to repair or replace the defective parts and shipping costs from the customer’s home to and from THE V FURNITURE PTE LTD (V) designated repair centre, at no charge to the original retail purchaser.

LIMITATIONS AND EXCEPTIONS
Coverage of Warranty
These Limited Warranties is applicable to purchases made in THE V FURNITURE PTE LTD (V) retail outlets located in Singapore. All references to customer’s home in these Limited Warranties refer to the original point of delivery address located in Singapore.

Remedy
Under these Limited Warranties, the sole liability of THE V FURNITURE PTE LTD (V) is limited to repair, or at its option, replacement. THE V FURNITURE PTE LTD (V) will pay, within one year from the date of delivery, reasonable and customary labor rates to repair or replace the defective parts and shipping costs from the customer’s home to and from THE V FURNITURE PTE LTD (V) designated repair centre, at no charge to the original retail purchaser. After one year from the date of delivery, the original retail purchaser will be responsible for labor, packing, and all shipping and transportation costs.

All Products
These Limited Warranties provide coverage to the original retail purchaser and do not apply to rented, business, commercial, institutional, or other non-residential uses. These Limited Warranties do not apply to (i) merchandise that was, at any time, used as a floor sample or display model, (ii) any merchandise` purchased “as is” or second-hand, (iii) any merchandise purchased at a distress sale or a going out-of business sale, or (iv) any merchandise purchased from a liquidator. All warranties, whether express or implied, cover only normal household usage. No warranty, express or implied, applies to any condition resulting from misuse, abuse, delivery or transportation damage, nor any condition resulting from incorrect or inadequate maintenance, cleaning or care. Warranty is null and void if furniture has been moved from original point of delivery to consumer in Singapore.

Chemical Treatments
These Limited Warranties do not cover damages or defects caused by use of chemical treatments or protective coatings on the finish, leather, or upholstered fabric by the retailer or the original retail purchaser, and any such chemical treatments or protective coatings voids all warranties of THE V FURNITURE PTE LTD (V).

Leather, Upholstered Fabric and Finishes
The Limited Warranties on “Leather’, “Upholstered Fabric” and “Finishes and all Other Furniture Products” do not cover (i) damages resulting from excessive soiling, improper or unapproved cleaning methods, (ii) fading or other damages resulting from exposure to sunlight, (iii) damages resulting from household humidity, or (iv) damages resulting from any liquid, including but not limited to alcohol and water. CAUTION: Any use of improper or unapproved cleaning methods voids all warranties of THE V FURNITURE PTE LTD (V).

Modifications to Products
These Limited Warranties do not apply to any products that have been altered by any person, dealer, or company without the express written authorization of THE V FURNITURE PTE LTD (V).

DISCLAIMER
NO OTHER EXPRESS WARRANTY HAS BEEN MADE OR WILL BE MADE ON BEHALF OF THE V FURNITURE WITH RESPECT TO THE FURNITURE AND ITS PARTS, OR THE OPERATION, REPAIR, OR REPLACEMENT OF THE FURNITURE AND ITS PARTS. FURTHERMORE, NO REPRESENTATIVE OF THE V FURNITURE OR ITS DISTRIBUTORS OR RETAILERS IS AUTHORIZED TO MAKE ANY CHANGES OR MODIFICATIONS TO THESE LIMITED WARRANTIES.

IN NO EVENT SHALL THE V FURNITURE BE RESPONSIBLE FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, SUCH AS LOSS OF USE, INCONVENIENCE, LOSS OR DAMAGE TO PERSONAL PROPERTY, WHETHER INDIRECT OR DIRECT, AND WHETHER ARISING IN CONTRACT OR TORT. IN NO EVENT SHALL THE V FURNITURE’S RESPONSIBILITY EXCEED THE PURCHASE PRICE OF THE PRODUCT OR ITS REPLACEMENT.

REMEDY AND CLAIM PROCEDURE
Remedy
Under these Limited Warranties, THE V FURNITURE PTE LTD (V) exclusive obligation during the applicable warranty period is to repair or replace, at its option, any part or parts found, upon examination by an authorized representative of THE V FURNITURE PTE LTD (V), to contain a material manufacturing defect. For all of its products, other than an Unattached Cushion (as defined in the topical heading “Cushioning”), THE V FURNITURE PTE LTD (V) will pay, within one year from the date of delivery by the original retail purchaser, reasonable and customary labor rates to repair or replace the defective parts and shipping costs from the customer’s home to and from THE V FURNITURE PTE LTD (V) designated repair center, at no charge to the original retail purchaser. After one year from the date of delivery, the original retail purchaser will be responsible for labor, packing, and all shipping and transportation costs.

If within the warranty period, identical materials are unavailable at the time of repair or replacement, THE V FURNITURE PTE LTD (V) reserves the right to substitute materials of equal or better quality. Replacement fabrics may vary in color from the original due to dye lot differences.

To obtain warranty services for cushioning in seat cushions, the original retail purchaser must comply with the requirements set forth in this warranty under the topical heading of “Cushioning“.

Any item repaired or replaced under these Limited Warranties will be covered by the Limited Warranties for the remainder of the original warranty period only.

Claim Procedure
If a problem should arise which you feel is covered by our Limited Warranties, please fill up the Warranty Claim Form, which can be downloaded from THE V FURNITURE PTE LTD (V) website at www.thevfurniture.com, and contact THE V FURNITURE PTE LTD (V) at +65 63392033. The original invoice is necessary for the fulfillment of the warranty, please fax (+65 63389033) or email (sales@thevfurniture.com) it together with the Warranty Claim Form to THE V FURNITURE PTE LTD (V). Please make sure any claim for warranty service is accompanied by the necessary information to satisfy the warranty requirements. THE V FURNITURE PTE LTD (V) reserves the right to require defective parts be returned upon request.

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